1. How do I place an order?
Simply browse the site, and when you see something you like, you can either ADD TO WISH LIST (to save it for later) or ADD TO CART. You will be prompted to register for a free account. Once done, proceed to CHECKOUT, pay and we'll notify you when your order has been shipped.
3. Do I need an account to buy?
We do require that you create an account to buy. Your information will also make it easier for future purchases. We respect our clients' privacy and will not sell your information to anybody else. By creating an account we do reserve the right to keep you informed but you can unsubscribe at any time.
5. How does payment work?
We have partnered with Yoco, a secure online payment gateway. We accept payment from all debit and credit cards, as well as EFTs. Payment happens at CHECKOUT and is extremely easy to do.
7. What products do you sell?
As an e-commerce store we have done our best to partner with suppliers who provide good quality products at reasonable prices. We are constantly updating our catalogue and sourcing new suppliers.
2. How long does delivery take?
Delivery generally takes 5-7 working days due to the current COVID-19 restrictions. We are an e-commerce store so we are dependent on our suppliers, however, we will do our best to get it to you sooner. We will notify when your parcel is on its way.
4. What are the delivery costs?
Delivery costs for all products under 7Kg is free over R350 anywhere in South Africa. Orders below R350 are subject to a flat delivery fee of R79 anywhere in South Africa. Heavier products may incur additional costs but we will notify you before shipping. Express deliver will cost more but can be arranged if needed.
6. What is the refund policy?
We take our customers seriously so just let us know if you are not satisfied with your purchase and we can assist you further. We source our products from a number of pre-qualified suppliers.
8. How can I stay informed?
You can simply sign up to our newsletter to receive updates and specials, but we also recommended following us on Facebook to receive additional specials. Https://www.facebook.com/GlowfishSA